Legal
Cancellation Policy
This policy explains how a school can stop a SchoolUniverse subscription. It is part of our Terms and Conditions. Refunds, if any, follow the Refund Policy.
How to cancel
Email [email protected] from the address on the account and ask to cancel. Include the school name. If the product includes a cancel option in the account, you may use that instead.
We confirm the cancellation by email. A request is effective when we send that confirmation.
What cancellation does
Cancellation stops the next renewal. It does not erase a charge that has already succeeded. The school can keep using the paid plan until the end of the period already paid for. After that date, access to the paid service ends.
Cancelling during a free trial, before any fee is charged, ends the trial and no payment is taken.
Cancellation alone is not a refund. If the payment is still inside the 7-day window in the Refund Policy, say so in the same email and we will treat it as a refund request as well. AI chat messages already sent stay non-refundable, and their price is deducted from any refund.
If we cancel
We may suspend or end a subscription if a renewal payment fails or if the account breaks the Terms and Conditions. We will email the account address when we do this, unless we have to act immediately to protect the service.
Contact
SchoolUniverse, Upper Ashpeer, Sopore, Jammu and Kashmir 193201.
Email: [email protected]
Phone: +91 700 686 7241