Legal
Refund Policy
This policy covers fees paid to SchoolUniverse for a subscription to the school management software. It is part of our Terms and Conditions.
When a refund is available
You may request a refund of a subscription payment within 7 days of the date that payment was successfully charged, if you email us within that period.
The refund applies to that payment only. It does not cover a later renewal unless that renewal was charged by mistake. Any refund is reduced as described under AI chat messages.
AI chat messages
AI chat messages are not the same as the rest of the subscription. Each message is sent to an AI provider when you submit it, and that cost is incurred immediately. A message counts as sent once it has been submitted, whether or not you keep the reply, delete the chat, or later cancel the account.
Fees for AI chat messages that have already been sent are not refundable. This includes messages included in a plan, bought as a pack, or charged as an add-on.
If you request a refund after any AI chat message has been sent, we deduct the full price of every message already sent from the amount paid. The price is the rate on your plan or message pack for those messages. Only the unused remainder, if any, is refunded. If the price of messages already sent is equal to or more than the payment, nothing is refunded.
Message allowance that has not been used may be included in a refund that otherwise qualifies. Once a message is sent, that allowance is spent and is excluded from the refund.
When a refund is not available
We do not refund a payment when the request arrives more than 7 days after it was charged. We also do not refund fees for a billing period that has already been used after a cancellation, except where this 7-day window still applies, and we never refund AI chat messages that have already been sent. Amounts charged back or reversed by the bank are handled with the payment gateway.
A free trial that has not been charged is not a payment, so there is nothing to refund. Stopping the trial is covered by the Cancellation Policy. AI messages sent during a trial are still charged if your plan prices them, and those charges are not refundable.
How to request a refund
Email [email protected] from the address on the account. Include the school name, the date of payment, and the transaction reference from the payment receipt.
We confirm whether the request qualifies within 5 business days. An approved refund is sent to the original payment method. Banks and the payment gateway typically take a further 5 to 7 business days to show the amount.
Contact
SchoolUniverse, Upper Ashpeer, Sopore, Jammu and Kashmir 193201.
Email: [email protected]
Phone: +91 700 686 7241